TICKETS – and how to get your hands on them – have inevitably dominated the agenda since City booked their FA Cup dream trip to Chelsea.

The 6,000 allocation was quickly snapped up, leading to inevitable frustration for those who have missed out. With an average home crowd of over 13,500, the majority were going to be unlucky.

I spoke to City yesterday and they were keen to stress that they have asked Chelsea to see if there are more available and are waiting for their response. They are also trying to collect further numbers through returns from sponsors, players, bounce backs or transactions that did not complete for whatever reason.

If they are successful, the tickets will be distributed to fans that travelled and already had tickets to Yeovil, as long as they still meet the criteria of being season-ticket holders and have the relevant stub from the Millwall replay.

They will also look to help those unlucky supporters who were at the front of the queue on Saturday when the tickets ran out - they have taken names and addresses - and those that e-mailed their Millwall ticket stubs and season tickets after experiencing problems caused by multiple tickets bought on just one season ticket.

City also answered some of the other questions posed by fans on social media.

Q: It sounds like the club struggled to cope with the amount of e-mail traffic?

A: We responded to e-mails until the point we stopped selling tickets as we had sold out. We hoped to get back to every person but the delay in this has been simply the volume and the number of e-mails that came at once.

Q: What about those fans who queued on Saturday, some for several hours, and still went away empty-handed?

A: If you queued early enough, you got a ticket. The first fans started queueing at 4pm on Friday evening. Those who came first got the tickets until we ran out. We'd love to be able to sell more and double the allocation but we can't. We did what we could and feel sorry for any fan that won't be able to go down there.

Q: Was the timescale a problem, with the Millwall and Chelsea games only ten days apart?

A: The problem we did have was that we didn't get the tickets from Chelsea until Friday night.

To be honest, if we'd known how quickly the tickets would sell out we would probably have waited until Sunday to give the Yeovil travellers equal opportunity.

The tickets came at 7.30pm, so we got extra staff in and some volunteers stayed way longer than they should have had to do. They then had to count 6,000 tickets to do our due diligence to check everything was correct. They were not finished until 10pm and were then in again very early the following morning to fulfil the obligations.

The staff and volunteers worked tirelessly to fulfil demand and sadly some of them received some very unsavoury abuse. Without the staff coming in early and staying late, we would have never been able to fulfil the demand of the 6,000 we have sold and this needs recognising by all supporters with or without tickets.

Q: How many of the tickets have gone to away priority card holders?

A: We have sold 1,100 out of 2,000. We advertised the fact that they were still available prior to the Millwall game but then put a temporary cut-off point on Thursday so it didn't look like we were profiteering. If demand is massively outstripping supply now, it wasn't for the priority card, although they will be back on sale soon. For an additional cost of £10, it's not just for that game – if we're in the play-offs at the end of this season, it will count then.

Q: Should flexi-cards have the same rights as season-ticket holders in this situation?

A: Yes, because the flexi-card is only a different way of buying a season ticket. If you buy a flexi and come to every game, it would cost £280 as opposed to £199. Some still pay "on the drip" for a season ticket, so should they not be treated the same because they haven't paid the full amount yet?

We've always treated them the same. The reason we introduced the flexi-card was exactly that – to make it flexible for certain people.

Q: Were season tickets and flexi-cards checked against ID to prevent borrowing?

A: Each card could only buy one, so it could not be passed back in the queue.

Q: Why did the club's official Twitter feed and Facebook page tell people to keep logging on and buying tickets, e-mailing the club stubs and to keep queuing when people were being turned away from the ground as it was clear the tickets were on the verge of selling out?

A: Because there were rumours going round that we had already sold out when there were still tickets left. We were trying to be fair to give everyone the opportunity.

Q: Why was there no cap on the number of tickets individuals could buy in person at the ticket office?

A: There was a cap of one ticket per season ticket. If they had all the necessary season tickets, why would there be a problem? For example, a father of three young kids could queue with the appropriate number of tickets instead of having to bring them along.

Q: Why were none of the facilities available for the fans queuing up for several hours?

A: We opened what was available for us. The 1911 room was open for disabled people and we opened the concourse. Unfortunately the other areas weren't available to us because they are franchised out and we have no control over these.

Q: Have the club looked into the possibility of beaming the game back live to Valley Parade?

A: We are looking into this at the moment but it is unlikely.