SIR – The Queensbury branch of the NatWest Bank is going to close on November 28, having been in the village since 1936.

I have been banking there for the last 16 years as a personal and business customer. I have to say most of the time there is always a long queue at the bank, so this closure cannot be through lack of custom.

I am very disappointed with NatWest, given all their advertising about being a ‘caring bank’.

They do in their notice offer the option of travelling to Wibsey or the town centres of Bradford or Halifax or banking on line.

I do not know if NatWest is aware of this, but you cannot put cash into a computer, and travelling to these places means closing and for some customers would be impossible.

Queensbury is a growing community, which it seems NatWest does not want to be a part of our community.

I think the best thing that one can say about NatWest, ‘The Caring Bank’ is that they could not care less.

Bernard Kearns, Queensbury Village Cobbler, High Street, Queensbury