SIR – At a time of the year when many customers will receive their water bills, I’d like to take this opportunity to explain how we have listened and acted to reduce the burden on household budgets.

Over the next six years we plan to cut our profits to help keep bills as low possible. This means that this year the average household bill in Yorkshire will only rise in line with inflation to £373, up from an average of £368 last year.

Yorkshire’s bills are already among the lowest in the country and we recently asked 30,000 customers about their priorities.

What customers told us was they still expect the same great service, but bills should be kept as low as possible. We have acted by promising not only to limit any change in prices to inflation during 2014-15, but by also proposing we continue to do that for the next five years.

I would like to reassure our customers that we will continue to look for ways to keep our costs and their charges as low as possible in the future.

Richard Flint, chief executive, Yorkshire Water