SIR – It was interesting to read the recent T&A report highlighting the problems at the BRI. I am surprised there was no mention of the poor food which is served.
I stayed on Ward 27 overnight after a foot operation a year ago and the meals were absolutely dreadful.
It seems a nice idea to be given a menu and be able to choose what you like, but the food was poor quality, nearly cold, with woody veg and almost tasteless.
It was much nicer years ago when it was served on the ward from large containers. There was only a choice of a couple of items but the meals were hot and tasty. They seem to have gone backwards with all the modern ideas and have lost the plot.
Anyone who saw the TV programmes with James Martin transforming the food at Scarborough Hospital and others knows that it is possible.
It seems to have been a wonderful success in all the hospitals he has taken on so, as he is a Yorkshireman, perhaps he can be persuaded to do the same here in Bradford.
Mrs S A Troy, Marlborough Court, Menston
Andrea Dalton, general manager for non-clinical support services at Bradford Teaching Hospitals NHS Foundation Trust, said: “We are sorry to learn that Mrs Troy was not happy with her hospital food, as everyone at the Foundation Trust is committed to improving the patient experience.Patient satisfaction around hospital food is taken seriously and monitored closely. Any poor feedback received following our monthly satisfaction surveys of 200 patients is always acted on. Our new menu, launched last summer, provides patients with a range of options to suit all tastes and diets, including vegetarian, high calorie, soft and halal. The menu also includes an enhanced selection of lighter bites, such as salads, sandwiches and jacket potatoes, as requested by patients. Homemade soup has always been and continues to be on the menu and is made fresh in our kitchens by our hospital chefs daily. Over the past year, we have introduced dedicated ward hospitality assistants with responsibility for all patients’ food and drink. They liaise closely with nurses regarding our patients’ nutritional needs, and their presence ensures our nurses spend less time on catering duties and more time on individual patient care. The ward hospitality assistants personally oversee the serving of food direct to patients from new hot serving counters on the wards and regularly check it is served at the correct temperature. This replaced an ageing system of insulated trays and unheated trolleys in 2013.
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