Thousands of people across the UK could be due compensation following power cuts caused by Storm Isha.
People who are without power for 48 hours or more as a result of a severe storm are entitled to claim £80 in compensation through Ofgem’s rules in England, Wales and Scotland.
Households are then entitled to a further £40 for every six hours they are left without electricity after that, with compensation rising to a maximum of £2,000.
Ofgem guidance explains: “Your level of compensation depends on the category of the severe weather, and how long you were without a power supply.
“You can get £80 if your power has been cut-off for 48 hours.
“You will get an extra £40 for every 6 hours afterwards. The maximum amount you can claim is £2,000.
“If the power cut is because of disruption to the national energy supply, you will not be entitled to compensation. This is because it is not due to a fault on the network.”
How to claim compensation for power cuts in a storm
You must make your compensation claim within three months of the power cuts through your local supplier.
You can find out how to contact your supplier here.
Ofgem added: “If problems occur, we want supplies restored quickly.
“We monitor how well network companies do this and how well-prepared they are to deal with impacts on the network.
“If we think companies are not meeting their obligations to customers, we take action.”
Comments: Our rules
We want our comments to be a lively and valuable part of our community - a place where readers can debate and engage with the most important local issues. The ability to comment on our stories is a privilege, not a right, however, and that privilege may be withdrawn if it is abused or misused.
Please report any comments that break our rules.
Read the rules here