Fleet decision-makers have voted Calverley-based Zenith as the UK’s top vehicle leasing and fleet management company for customer service.
The contract hire and fleet management specialist won the category recognising service to fleet operators with more than 250 vehicles in the Fleeteye awards. Its success was based on feedback from monthly customer satisfaction surveys conducted by Experteye.
Rick Yarrow, Experteye managing director, said: “Zenith’s customer satisfaction ratings have been extremely impressive over the last year. All results are based on independent feedback we receive from their customers, making them deserved winners of our award for best customer service to larger fleets.”
Zenith has a range of customer service measures, including its award winning Zenith 360 platform, which carries out comprehensive and independent surveys of its drivers. Zenith also carries out surveys which benchmark its service levels against other industries.
Tim Buchan, Zenith chief executive, said: “The award represents a commitment to customer service levels across the whole of the Zenith business and we will look to continually improve on these results.”
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