Every councillor and Bradford City Hall official should look at the photograph on page one of Betty Ellis.

Mrs Ellis and her husband Tony are the latest family to be upset by the introduction of wheelie bins and rightly so.

Wheelie bins have many benefits and are a great step to controlling and managing the disposal of tonnes of waste each year. But once again it brings into question the train of thought of those who serve the public when introducing dynamic, positive new schemes.

The scatter gun approach of sending out a leaflet, introducing a scheme and then dealing with complaints later defies belief.

It was perfectly clear that in some areas wheelie bins would be totally inappropriate and the system just would not work. Mrs Ellis's plight is a prime example - having to heave the bin up several flights of steps. It is as though it is her fault for living in a house with so many steps and spoiling the masterplan.

There is an assessment scheme in place for those who feel the bins are unsuitable. That misses the point entirely. The assessments should have been done in the first place and residents asked for their views before the bins were delivered.

If you want another example of bureaucratic bungling look at the picture of page three. Those who live on the Taywood estate at Oakworth are to lose part of their gardens when Bradford Council adopts the roads. The reasoning behind the need for the 1.8 metre strips is completely acceptable.

But once again why were the homeowners not told of this when they first bought the houses and before spending hard-earned money on the gardens?

Will they ever learn? Answers on a postcard please.