A customer services assistant and a Keighley volunteer are both finalists in this year's Servicemark Yorkshire and Humber Customer Service Awards.

Brigitte Robson, a customer services assistant at Leeds Bradford International Airport, was nominated for a travel and transport award by the airport's personnel and safety manager for her commitment to helping distressed and frustrated passengers.

She was also nominated for the award because she had organised a supply of pillows, blankets, nappies and baby food for travellers marooned overnight, and for showing initiative in helping passengers resolve IT difficulties before continuing their journey.

Paul Holroyd, a volunteer at the Vintage Carriages Trust at the Ingrow Railway Centre, Keighley, was nominated for a voluntary sector award by the Trust's honorary curator.

He was nominated for his dedication and enthusiasm to the centre, as well as for the rapport he has built up with film and television companies who hire the Trust's collection for use in productions.

The awards, which will be presented to winners at a ceremony on September 18, aim to reward those who provide excellent customer service.

Etta Cohen, manager of Servicemark, said: "The public spirited faith in the importance to the economy and infrastructure of Yorkshire and Humber of world-class customer service of companies, organisations and individuals has made the occasion possible. Without this practical support, none of this could have been undertaken."