Bradford Council is accepting the customer knows best in a plan to improve sport and leisure services following an Audit Commission report.

Customer satisfaction surveys are expected to be carried out and published and a users charter is planned.

There are also plans to set up customers' forums in two main centres where views and suggestions can be exchanged.

Customers will also get a say into what the priorities should be when maintenance is carried out in buildings. The Audit Commission criticised the Council because the signs in centres were in English although some people's command of English was "poor or non-existent." It noted there was only limited promotional material in Urdu or any other Asian language.

The plans to be discussed at tomorrow's meeting of the regeneration and culture scrutiny committee proposes replacement and improvement of signs and policy on the use of minority languages.

The measures proposed as a result of the report from the Audit Commission last October have been added to an existing action plan set up after a meeting of the scrutiny committee last summer.

The Commission gave the service a "fair" grading because points in its favour included a good range of provision for most popular sports and activities, many services for young people, coaching, and women-only sessions to cater for the needs of Asian women.

Some of the facilities including Shipley pool and Keighley Leisure Centre were modern, attractive and well decorated.

But shortcomings included the poor state of some buildings, there was no overall pricing policy and the Passport to Leisure concessionary scheme for people on low incomes was poorly promoted.

New measures to be considered include boosting attendances by rewarding multiple visits and promoting the Passport to Leisure scheme.

Scrutiny committee chairman Councillor Andy Mudd said sport and leisure was a major aspect of community cohesion and the report would be considered carefully.

The Council's executive member for the environment Councillor Anne Hawkesworth said: "It is absolutely essential that customers should have a say in all types of sport and leisure."