A mother-of-four is furious after a television she was given to replace a broken one was clearly second-hand.

Michelle Vaughan, of West Lane, Keighley, was given the replacement earlier this month by BrightHouse after the picture on her first set broke.

But the new set was covered in scratches and yellow smoke stains, had the front panel missing and had a refurbished sticker on the side.

The 25-year-old is also disappointed with the service she was offered because she was not contacted by the company for four months.

She said the television she initially bought was brand new.

"I am not happy at all. If the house was insured and I was burgled, you would expect new for old. But I have not got that.

"They even had the cheek to ring up and ask when I was going to pay. I am not behind at all in my payments. Perhaps I should be behind with my payments because of this service but I do not want them to come and take it away."

Miss Vaughan, who lives with her boyfriend, Lee Dinsdale, bought the 28in Sanyo television from Crazy George's, now known as BrightHouse, in Bradford, in January 2001. She is paying 36 equal monthly instalments of £41.36 to buy the set. On April 4, this year, she returned the television under the agreed warranty because the picture was dragging to one side of the screen and turning off.

The company gave Miss Vaughan a temporary replacement while it was being replaced. But that was the last she heard from them until she visited the new Keighley office this month.

When she asked what had happened to her television, she was told the circuit board had snapped and the television did not even turn on.

And instead of an identical replacement, Miss Vaughan was given a similar model, but one that was clearly second-hand.

She claimed that when she went in to complain, she saw a fridge-freezer with dents and the same sticker on the side.

BrightHouse spokesman Aleric Smith said that if items could not be repaired, the company tried to give customers a product that was of similar or better quality.

He said: "If we had something that was of the same type and similar quality then we would replace it with that. Otherwise we would replace it with a new product rather than something that was perhaps eight-years-old.

"We try to give a customer something of the same type or better, although it might not necessarily be a new product."