The manufacturer of a software system used by the district’s out-of-hours GP services which was criticised in a report this week has issued a statement denying the system has problems.

A review of systems used by West Yorkshire Urgent Care, which is funded by NHS Bradford and Airedale among others, found patients were being put at “significant risk” of harm.

The report said doctors had raised issues about “reliability, usability and patient safety” in connection with the mobile device supplied with SystmOne, which is manufactured by TPP.

However, a spokesman for TPP said: “Having reviewed in detail the comments made, it transpired that all the problems were to do with either misunderstandings of how the SystmOne software is designed to work, or were not software issues.

“Therefore, no changes were required to the software. More than 50 units are now using SystmOne Urgent Care across the UK and TPP are expecting in excess of 100 more to go live this year.

“TPP is proud to have been involved in this project as a further opportunity to extend the benefits of SystmOne as a fully integrated healthcare system.

“Since April 2009, more than 544,000 Urgent Care contacts have been recorded on SystmOne. Approximately 240,000 of these benefited from the integrated care that the SystmOne solution already provides to more than 15 million patients nationwide, as the full patient record was available at the point of care.”