Best and worst GP surgeries in Bradford for 2024 in survey

The annual survey reveals how patients feel about the service at their GP practice, allowing them to have a say on their care, while also giving a GP practice an insight into how it can improve patient experience.

It covers the whole range of service provided by GP practices, from the ease of booking an appointment, the quality of service, experience during appointments, and general health questions.

Patients can give their GP surgery a rating for their overall experience, as either 'very good', 'fairly good', 'neither good nor poor', 'fairly poor', and 'very poor'.

The Telegraph & Argus has pulled together the good responses for each of the district’s 61 practices to create a percentage for those who had an “overall good experience”, and the poor reactions to create a percentage for those who had an “overall negative experience”.

• View 2023's results here

This has allowed us to rank the best and worst in the city and beyond.

A total of 32,656 forms were distributed to GP users in the district and 6,842 completed forms were received back, which equates to 21 per cent.

NHS England said: “Results are weighted. Weighting ensures results are more representative of the population of patients aged 16 or over registered with a GP practice.”

Drighlington Medical Centre (Image: Google Street View)

The top-rated practice is Drighlington Medical Centre, which 94.3 per cent of its patients had a good experience at, followed by The Greenway Medical Practice, in Cleckheaton with 93.7 per cent, and then Baildon Medical Practice with 93.3 per cent.

Valley View Surgery, in Lowther Street (Image: Google Street View)

At the other end of the scale was Valley View Surgery, in Lowther Street, Undercliffe, Bradford, where 43.8 per cent of patients surveyed complained about a negative experience.

This was followed by Bilton Medical Centre, in City Road, Bradford, with 33.5 per cent and then Ling House Medical Centre, in Keighley with 33.4 per cent.

Bilton Medical Centre, in City Road (Image: Google Street View)

On average, 71.2 per cent of patients across Bradford said they either had a 'very good' or 'good' experience with their GP, which is slightly below the national average of 73.9 per cent and 75.4 per cent for the whole of West Yorkshire.

There were 15.3 per cent of responders who complained on average about their GP in Bradford, compared to 11.8 per cent for the rest of the county.

Top 10 GP practices in the Bradford area

1. Drighlington Medical Centre – 94.3 per cent overall positive experience
2. The Greenway Medical Practice, Cleckheaton – 93.7 per cent
3. Baildon Medical Practice – 93.3 per cent
4. Grange Park Surgery, Burley-in-Wharfedale – 93.3 per cent
5. Bingley Medical Practice – 91.3 per cent
6. Addingham Surgery – 89.4 per cent
7. The Springfield Surgery – 89 per cent
8. The City Medical Practice – 89 per cent
9. Oak Glen Surgery, Bingley – 88.3 per cent
10. Ilkley & Wharfedale Medical Practice – 87.6 per cent

Worst 10 GP practices in the Bradford district

1. Valley View Surgery, Lowther Street – 43.8 per cent overall negative experience
2. Bilton Medical Centre, City Road – 33.5 per cent
3. Ling House Medical Centre, Keighley – 33.4 per cent
4. Dr Gilkar, Little Horton Lane – 33.1 per cent
5. Kensington Partnership, Whitefield Place – 32.1 per cent
6. Hollyns Health & Wellbeing, Clayton – 28.8 per cent
7. Leylands Lane Medical Practice, Heaton – 27.3 per cent
8. Park View Surgery, Cleckheaton – 26.4 per cent
9. Primrose Surgery, Butler Street West – 25.8 per cent
10. New Otley Road Medical Practice, Butler Street West – 25.2 per cent

Ling House Medical Centre, in Keighley (Image: Google Street View)

How did your GP rank? Search below:

The T&A was unable to contact Bilton Medical Centre and did not receive a response in time from Ling House Medical Centre.

Uzma Ahmed, manager at Valley View Surgery, said: “We at Valley View Surgery are very disappointed by the results.

“The very poor completion response of only 17 per cent from 768 surveys are not representative of most of our patients.

“We certainly recognise the challenges of patients not being able to navigate the new digital methods put in place recently, along with the reduction in funding.

“We are working tirelessly to regain the satisfaction levels seen back only a few years ago where we were voted one of the top five surgeries in the district.

“Although the views and opinions expressed in the survey are not indicative of the overall service and satisfaction patients get at the surgery evident from the friends and family surveys carried out showing higher satisfaction.

“As an example, we have seen a huge reduction in waiting times from 40 minutes to under a minute in the last two weeks since implementation of the new digital telephony.

“We recognise and appreciate all feedback and are committed to continued improvements.”

A spokesperson for Bradford District and Craven Health and Care partnership said: “Bradford District and Craven Health and Care Partnership is working to improve people’s experience of primary care; we are making good progress though recognise there is more to do and that some patients find access difficult.

“The national survey results, alongside our ongoing work with local communities, help us understand the areas where we need to focus.

“The hard work of our GP practice teams has resulted in our practices delivering more appointments than ever as demand for primary care services continues to rise.

“For example, in May 2023, 376,296 appointments were delivered within general practice across Bradford District and Craven (572 per 1000 patients).

“By May 2024 this had risen to 419,736 appointments (629 per 1000 patients).

“As well as increasing the numbers of appointments, we are also working to improve the overall experience for the public.

“Over the past year, we have been actively working with general practices on a range of improvements as part of NHS England’s Primary Care Access Recovery Plan.

“This will help address some of the issues identified when people call their local GP practice, including reducing the instances of people hearing an engaged tone.

“We continue to encourage people to use online options including the NHS App, where they are confident to do so, to access health services including those provided by their GP practice.

“We share good practice and run campaigns, to help people understand more about the services provided by a range of professionals that make up their GP practice team.

“We are involving local practices and communities in helping shape solutions, building on a focused community engagement event we held in October 2023.”