People living in Bradford have shared their experiences of different GP practices as part of plans to improve health services.

From waiting times to booking appointments, Bradford4Better gathered views from residents across the BD5 postcode area.

The research - shared with the local NHS Integrated Care Board - heard from people of different backgrounds and walks of life.

The Bradford District and Craven Health and Care Partnership held a ‘Listen In’ event with 100 people facing challenges with GP access.

Dr Louise Clarke, a GP in Bradford and the director of strategy and transformation at Bradford District and Craven Health and Care Partnership said there were “fantastic, honest discussions about the challenges and opportunities within GP access”. 

Dr Clarke added: “Although GP practices in Bradford are providing more appointments than ever before, we know that access to GP appointments is a source of frustration and that the challenges are experienced more deeply in communities already facing inequality – which the Bradford 4 Better report highlights.

“The Bradford 4 Better evaluation report has also helped us refine and develop our ‘It’s a GP Practice Thing’ campaign.

“New materials have been created based on the feedback we received, including animations in different community languages explaining the way GP practices work to help patients get the right care from the right member of the team. We hope that this will help people understand the range of professionals working as part of our specialist GP practice teams. Partnering with Bradford 4 Better to evaluate this campaign has helped make sure it works for local people and we’re grateful for their support.”