A care home has been awarded a ‘good’ rating in the Care Quality Commission (CQC)’s latest inspection.

The health and social care watchdog visited Acacia Court, on Crawshaw Hill, Pudsey, on October 20, 2022.

The home was rated all ‘good’ in all categories – safety, leadership, responsiveness, effectiveness and the inspection question, ‘is the service caring?’.

Acacia Court, which supports people aged 65 and over with a variety of care needs, is owned by the care provider HC-One.

The inspector’s verdict was described as a “testament to the skill and commitment of the whole team” by the home.

The CQC’s report said:  “People's needs were assessed before they moved to Acacia Court. The provider worked together with healthcare professionals to ensure people's needs could be met. People were supported with nutrition and hydration. Staff were supported with training and supervision.

“However it was not always clear how training was being embedded in some areas of people's care, such as safeguarding. For example, some staff were unclear who to report to safeguarding concerns to at the local authority. We have made a recommendation about reviewing staff training and competencies.

“People were safeguarded from the risk of harm and abuse and some staff understood their responsibility to keep people safe.

“During the inspection we raised a safeguarding alert following concerns raised by a relative. The provider took immediate action to investigate and address concerns. Medicines were managed safely. It was noted that at the time of inspection, the provider was moving to an electronic system of medication administration.

“People had regular risk assessments to protect them from potential harm. People were protected from the risks associated from the spread of infection. Staff were recruited safely.

“People were supported to have choice and control of their lives and staff supported them in the least restrictive way possible; policies and systems were in place that supported this practice.

“We observed how care staff, kitchen staff and the activities coordinator worked together to ensure a choice-based dining experience.

“Staff demonstrated they knew people well and understood the way people wanted to be cared for. Staff obtained people's consent before delivering care.

“People's privacy, dignity and independence were promoted. Staff understood how to provide personalised care. We observed a number of person-centred approaches to care, such as, ensuring the volume of the television was consensually agreed by people present.”

The report added: “Relatives generally, and staff mostly, spoke positively about the management of the service. However, it was noted that the recent period of transition of management had been challenging for some relatives and staff.”

In a statement, a spokesperson for the care home said: "We are delighted to receive this positive rating from the CQC.

"As the kind care company, we work hard to make sure everyone who makes their home with us benefits from empathetic, personalised and high-quality care. Receiving this rating is testament to the skill and commitment of the whole team at Acacia Court.

"We are excited to work with our residents, family members, and colleagues to further surpass ourselves and keep delivering the very best for the Pudsey community."

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