A care service in Bradford district has been plunged in special measures following the Care Quality Commission (CQC)’s latest inspection.

The health and social care watchdog visited Angila Care Ltd, on Russell Street, Keighley, on October 10, 12 and 17, 2022.

The care company, which provides care visits to people living in their own homes, was given an overall ‘inadequate’ rating.

The focused inspection assessed the safety and leadership key questions.

It has since been downgraded from ‘requires improvement’ to ‘inadequate’ based on the latest report’s findings.

The CQC’s report said: “Recruitment processes were not robust in checking people were safe and suitable to work in the service.

"People's care needs were not always met as staff were not deployed effectively. People and their relatives told us care calls were often late and staff did not stay the full duration of the call. This was confirmed in care records we reviewed.

“This was confirmed in the daily logs we reviewed. Comments included: ‘It fluctuates [arrival time]. [Staff] don't often stay the full time. About 10 minutes instead of 30 minutes. That is regular’ and ‘[Staff] are sometimes late. I expect them at 11.00 to 11.30am. They once turned up at 1.15pm. They are quite often late’ and ‘[Staff] should stay 45 minutes. Usually they stay for 30 minutes.’

“Daily records showed care staff were administering medicines however there were no records to show what had been given.

“The provider failed to identify, investigate and report safeguarding concerns to CQC or the local authority.

“The deputy manager confirmed there were no safeguarding records. However, care records showed safeguarding incidents had occurred. For example, two people had unexplained injuries and a relative reported a serious medication incident.

“Recruitment processes were not safe as checks to establish a candidate's fitness for the role were not suitable and sufficient.

“Application forms did not include a full employment history, there were no interview records and references were not always verified. There was no evidence to show car insurance documents had been checked for staff who were drivers.”

The report added: “People and their relatives said the staff were lovely, friendly and polite. Staff said they enjoyed their jobs and felt supported by the office staff.”

The Telegraph & Argus approached Angila Care Ltd, via Fisher Healthcare Ltd, for a response but did not receive one by the time of publication.

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