A BRADFORD care home has been told to improve after its first inspection since opening.

Priority Care Home, Manningham Lane, was inspected on four dates in September and the Care Quality Commission rated it ‘inadequate’ for safety, ‘requires improvement’ overall and for the questions relating to responsiveness and leadership, and ‘good’ for how effective and caring it is.

In looking at safety, inspectors raised several concerns.

The report said: “Where incidents had occurred involving bed rails there had been no review to consider whether the use of rails was a safe option.

“Accident and incident reports did not always record clearly what had happened or the circumstances leading up to the incident.

“Incidents where people were distressed or anxious and posed a risk to others were not always recorded.”

The report added: “Recruitment processes were not robust as checks to establish a candidate's fitness for the role were not suitable and sufficient.”

However, safety checks of the environment and equipment were up to date and inspectors said the home was maintained to a “very high standard”.

In terms of leadership, shortfalls were identified along with regulatory breaches relating to safe care and treatment and recruitment, but inspectors said these issues were not identified or addressed through the home’s governance systems.

“People's care records were not always accurate and up to date,” said the report.

“There were gaps in recording which meant we could not get a clear overview of care delivery and check if people's needs were met.”

However, staff were highly praised. The CQC said people were treated with “warmth and compassion”.

“We saw staff were quick to react when people were distressed or anxious, providing comfort and reassurance,” said inspectors.

“People looked well cared for. Staff spent time supporting people to maintain their appearance and individuality. For example, people's clothes were clean and reflected their preferences.

“Staff were discreet when asking people about their personal care needs and ensured any support was provided in private.”

People’s outcomes were described as “consistently good, and people’s feedback confirmed this”.

The report said: “The home was clean and spacious; decorated and furnished to a very high standard incorporating aids and adaptations to assist people living with dementia.”

“People enjoyed the wide variety of activities and events provided which they had been involved in planning.

“People were supported to keep in touch with family and friends.”

Director Nilesh Tailor said: “Following the report, we have resolved the issues highlighted by CQC and they are happy with the actions taken.”