Hartshead Moor East motorway services is the worst in Britain

Hartshead Moor East is the least popular out of 119 services analysed, according to a survey of 31,000 visitors by watchdog Transport Focus.

The Welcome Break-owned site on the M62 near Brighouse received an overall satisfaction rating of just 80 per cent.

Only three out of four (75 per cent) visitors were satisfied with the toilets.

The services is on the busiest route across the Pennines from Lancashire to Yorkshire.

Hartshead Moor also has a section for westbound traffic, which received a score of 87 per cent.

Welcome Break said in a statement: “We are very disappointed with the results from our site at Hartshead Moor East.

“We have received the detailed comments from Transport Focus and we will be working closely with our teams to address the feedback from the report as well as prioritising the site for future investment.”

Hartshead Moor East services (Image: Google Street View)

The ranking was topped by Moto’s Rugby services on the M6 in Warwickshire.

This was the only location to score 100 per cent.

The average satisfaction score given by all users of services was 93 per cent, including 61 per cent who said they were very satisfied.

Just 3 per cent said they were very or fairly dissatisfied.

Value for money of refreshments was a key area of concern, with only 63 per cent of respondents describing it as fairly or very good.

In contrast, some 88 per cent of visitors were satisfied with the toilets.

Meanwhile, 31 per cent said they felt tired, stressed or frustrated when they arrived at a services, but just 7 per cent had those feelings when they left.

Transport Focus chief executive Anthony Smith said: “As many people gear up for a half-term getaway, motorway services provide a great place to stop and take a break.

“Many of us, when we think services, think about stopping for a toilet break – it’s reassuring to see that these are consistently highly rated.

“Our survey shows motorway service operators deliver good overall customer experience and facilities, but visitors don’t always feel they get value for money.

“Services continue to do a good job of their most important safety function – allowing drivers to rest and relax before getting back on the road.”

Visitors to services were asked for their views on the toilets, staff, value of the food and drink, electric vehicle charging, and the impact their visit had on their mood.

The survey was carried out between May 25 and July 17.

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