Yorkshire Water customers could reduce water bills by more than £500 a year by applying for one of its financial support schemes.
There are four main schemes:
- WaterSupport, which helps customers on lower incomes, with income-based benefits, pay water charges
- Community Trust, an independent charity at Yorkshire Water supporting customers who have arrears
- WaterSure, which can help low-income households where there are larger families, or customers who need to use additional water for a medical condition
- Resolve, which helps those who are struggling with debt to catch up on previous bills
The average saving for a WaterSure customer is £534 a year and for WaterSupport it is £211.87.
Angie Markham-Nock, customer support manager at Yorkshire Water, said: “The pandemic and recent increase in the cost of living has had a huge impact on people’s finances – and we have seen a big uptake in customers signing up to our support schemes as a result.
“Financial hardship can be really stressful, and we’re so pleased to be able to support our customers so that they don’t have to worry about paying their next bill.
“Our team are experts in signposting and explaining the schemes to customers, and we’ve simplified our online application forms to make it even more accessible.”
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