AMBULANCE chiefs have apologised to a Bradford family which said a paramedic swore and refused to treat them after their car was hit by an armed response police vehicle.

After investigating the complaint, Yorkshire Ambulance Service (YAS) found the behaviour of the member of staff was unacceptable and fell well below the standard expected.

Pregnant Shiri Rahman, 34, her five-year-old son, Mohammed Eesah, her husband, Abdur, and her sister, Rujeena, were left in shock and pain when their Lexus was struck from behind by the police response vehicle as they returned home from Bradford Royal Infirmary.

Their car had been blocked in by police vehicles, in Ingleby Road, Lidget Green, in the early hours of the morning, because their registration matched that of a cloned car that had been used in a robbery.

A paramedic attended the scene but walked away, refusing to treat them, after Mrs Rahman raised her voice and swore at him as she suffered an anxiety attack. The paramedic then told her to "f... off."

The family complained to the ambulance service, supporting their complaint with mobile phone video evidence.

Now Mrs Rahman's brother, Sadeque Ahmed, has received a written apology from interim executive director of operations David Macklin.

Dr Macklin said the case had been referred to the area head of emergency operations, the documentation reviewed and the paramedic concerned had given a written account of events.

Dr Macklin wrote: "I would like to give you my personal assurance that we expect all our staff to behave in a professional manner and we take matters of this nature very seriously. The staff member has acknowledged his actions as unacceptable. The individual has been dealt with under agreed policies."

Yesterday, Mr Ahmed said he was glad it had been established that the paramedic had done wrong and the family appreciated the apology from the ambulance service.

But he added: "I can't say I am totally satisfied because they haven't told us what has happened to the individual. They say he has been dealt with under agreed policies, but we don't know what that entails. We would like to know more.

"It was misconduct and he shouldn't be in that role. He needs to be retrained.

"We are seeking legal advice about what to do next."

Mr Ahmed said the family was still taking legal advice about whether to make a complaint against the police.

YAS did not comment to the Telegraph & Argus yesterday.