Nearly 2,000 people in Bradford complained to a watchdog last year, claiming they had been mis-sold a controversial insurance product.
The Financial Ombudsman Service has revealed that last year 2,823 people across the district lodged a complaint about a bank or financial service, up 61 per cent on the year before.
And the vast majority - 1,995 - were complaints about Payment Protection Insurance (PPI).
It means concerns over PPI made up more than two-thirds of all their cases from Bradford last year, and the Ombudsman found in the customer’s favour in six out of every 10 cases.
PPI was sold with loans and credit cards to protect people in the event they could no longer make repayments, but many policies were mis-sold to people who weren’t eligible for the protection. Several high-profile companies have now been fined by the Financial Services Authority for mis-selling.
The Financial Ombudsman Service spokesman said in Bradford, while the number of complaints had jumped by 61 per cent, they had also received more than 14,000 enquiries.
Chief ombudsman Natalia Ceeney said: “Despite these record numbers, this mis-selling scandal shows no sign of slowing. While it's good news that more people know that they can come to the ombudsman without paying a third party to make their complaint, it’s clear that unless the banks sort out their complaints quickly and fairly, people will only face increasingly longer waits for justice.”
The Ombudsman Service investigates when a customer has a complaint about a financial product, and has not been able to resolve it with the company.
As well as PPI complaints, last year, 135 people from Bradford got in touch with concerns over credit card accounts, 126 were unhappy with their current accounts and 72 customers had problems with a mortgage.